Worcester County Food Bank employs a professional staff of over 25 people. They are our greatest asset.

Job Openings

Communications & Development Associate

Communications & Development Associate 

STATUS: Full Time, Exempt

REPORTS TO: Director of Communications & Development

DESCRIPTION:

Worcester County Food Bank (WCFB) believes that food is a basic human right and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects 6.5 million pounds of perishable and non-perishable food and distributes it through a network of 118 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety, and advocates for systemic and sustainable solutions to the problem of hunger.

WCFB’s Communications & Development Associate will spend about 50% of their time executing upon a multi-faceted communications strategy: working to increase WCFB’s visibility and reach, and creating informative, engaging, and impact-focused communications (especially on social media). The other 50% they will be enmeshed in fund development: working closely with WCFB’s Development Coordinator and Development Manager to enter, process and acknowledge individual donor contributions. The Associate will be fully apprised of our various platforms and systems – from Constant Contact to Donor Perfect to WordPress – and become widely knowledgeable in all aspects of Communications & Development strategy, approach, and practice at WCFB. This is a full-time, non-exempt position reporting to the Director of Communications & Development.

RESPONSIBILITIES:

Branding, Brand Messaging, and Strategy
• Remains knowledgeable in and adheres to Communications Strategy and Brand Guidelines and supports staff and vendors to do the same
• In absence of, or at the direction of the Communications Coordinator, serves as a point of contact for vendors, such as designers, photographers, and videographers
• Remains knowledgeable in, and shares, best practices in communications and development; may attend trainings, workshops, and community meetings to inform strategies and approach
• Adheres to and updates WCFB’s Communications Calendar

Digital Communications
• Designs and formats digital assets such as e-mail campaigns, social media, website graphics, and ads
• Sources mission-relevant content for social media and monthly e-news; as needed contributes original content to social media, e-news, and WCFB website
• Identifies new opportunities to showcase WCFB and Partner Agency stories utilizing our digital platforms
• Updates and monitors WCFB social media channels during normal business hours
• Makes real-time updates to WCFB’s WordPress-based website

Print Communications
• May support the development of print collateral including annual publications, handouts, invitations, tribute cards, marketing materials and ads
• May help to develop content for donor acknowledgement letters

Gift Entry, Processing, Reporting and Acknowledgement
• Adheres closely to Mail, Cash/Check-Handling and Document Destruction & Retention policies
• Serves as primary back-up to Development Coordinator, processing payment and entering and updating gifts in Donor Perfect; follows standardized approach for recording and acknowledging gifts timely and accurately
• May pull and organize data and create reports to track results by donor segment; may create batch reports and lists to inform acknowledgement letters
• Provides excellent customer service to donors and other constituents, including processing gifts by phone and in-person at WCFB; fields questions from donors and donor prospects concerning giving/giving history

Other
• Shares responsibility with colleagues in WCFB’s administrative office for answering calls and greeting visitors in absence of Administrative Coordinator
• May occasionally represent WCFB at corporate and community events and information sessions
• Performs other duties as assigned by supervisor or Executive Director

QUALIFICATIONS:

Bachelor’s Degree or relevant experience required, ideally with 2+ years of experience in communications or fund development position. Exemplary communication skills and strong attention to detail. Proficiency in Microsoft Office suite. Strong social media experience. Some experience in graphic design and mail programs (i.e. Constant Contact, Mail Chimp) preferred. Experience in Donor Perfect preferred. Understanding of and commitment to WCFB mission. Some local and regional travel and non-standard hours may be required for attendance at events and meetings (in such case, flex scheduling available).

APPLICATION INSTRUCTIONS:
Interested and qualified applicants should email cover letter and resume to Lara Greene at lgreene@dophinresource.com with “Communications & Development Associate” in the subject line. OR mail cover letter and resume to WCFB, Attn: Lara Greene, 474 Boston Turnpike, Shrewsbury, MA 01545.

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.