Worcester County Food Bank employs a professional staff of 26 people. They are our greatest asset.
WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
We are excited to announce that our organization is growing! We have recently added several new positions to our team. Current job openings are listed below. Please read the detailed application instructions for each post before applying.
Agency Relations Coordinator
STATUS: Full Time, Non-Exempt
Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. In support of that goal, WCFB annually collects over 6 million pounds of perishable and non-perishable food and distributes it through a network of 120 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions that support children, families, and senior citizens in being more food secure and healthy.
The Agency Relations Coordinator is a full time, non-exempt (hourly) position that reports to the Agency Relations Manager. WCFB would not be able to do its work without our strong network of Partner Agencies. This position is responsible for providing high quality customer service and support to WCFB’s Partner Agencies, and is responsible for Partner-Agency activities including communication and record-keeping, monitoring compliance with the WCFB Partnership Agreement, providing training on food safety and best practices in food distribution, and engaging Partner Agencies in WCFB’s mission to create a hunger-free community.
Coordination of Agency Relations Priorities and Activities (80%)
• Serve as a dedicated contact for WCFB Partner Agencies.
• Provide ongoing technical assistance while promoting effective communication between Partner Agencies and WCFB, including maintaining Partner Agency Resources section on WCFB website, delivering e-newsletters, email, and mailings, and keeping the Partner Agency resource table up-to-date.
• Conduct and follow-up on regular site visits to Partner Agencies according to WCFB and Feeding America guidelines. Ensure that all monitoring of Partner Agencies is complete, accurate, well-documented, and accomplished on time.
• Evaluate Partner Agency compliance with the WCFB Partnership Agreement, as well as all applicable food safety standards, USDA/TEFAP, MEFAP, or other regulatory requirements
• Maintain Partner Agency records, keeping them complete, accurate and updated.
• Monitor Partner Agency data collection system regularly and follow-up with Partner Agencies as needed.
• Contribute to WCFB’s formalized effort to engage and support Partner Agencies in development of a client-centered service model.
• Organize Partner Agency events such as the semi-annual Hunger-Free Network Meetings.
• Coordinate the scheduling and implementation of regular and periodic trainings for Partner Agencies, including Partner Agency Representative Orientations, ServSafe Food Safety, and Retail Donation Program.
• Contribute to regular Operations Team Meetings and Staff Meetings.
• Collaborate on seasonal and/or special projects with Operations, Development, and Advocacy Staff.
• Represent WCFB at appropriate events and meetings as needed.
• Maintain ServSafe certification.
• Assist people seeking food assistance over the phone and in person.
• Other duties as assigned.
• Bachelor’s degree plus 3-5 years’ experience preferred, or combination of equivalent education and experience, preferably in community engagement or events coordination.
• Food safety background a plus
• Strong written and verbal communication skills; Spanish speaking skills a plus. Bilingual/bicultural a plus, but not required.
• Friendly, professional, and highly organized, with demonstrated outstanding customer service skills.
• Strong interpersonal skills, including the ability to work collaboratively as part of a team as well as individually.
• Positive, can-do attitude.
• Strong ability to take initiative, proactively plan and manage workload, engage in creative problem solving, and work independently.
• Willingness to travel throughout Worcester County; reliable transportation and good driving record required. A WCFB vehicle for work-related business is shared by staff.
• Willingness to work occasional evening hours for Hunger-Free Network Meetings and other agency-related events.
• Ability to keep good electronic records using Microsoft Office and other applications.
• Solid knowledge of various computer applications, including but not limited to Microsoft Office Suite and database systems.
• WCFB is an Equal Opportunity Employer. We strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and people who have experienced poverty to apply.
Interested and qualified applicants should submit cover letter and resume either by email to firstname.lastname@example.org with “Agency Relations Coordinator” in the subject line, or mail to WCFB at 474 Boston Tpk., Shrewsbury, MA 01545