Worcester County Food Bank employs a professional staff of 19 people. They are our greatest asset.

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Openings

Operations Associate
Warehouse and Facilities Manager

Operations Associate

STATUS: Part-Time, Non-Exempt, Grant-funded

DESCRIPTION:

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 6 million pounds of perishable and non-perishable food and distributes it through a network of 128 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety, and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

The Worcester Regional Food Hub is a collaborative effort between the Regional Environmental Council of Central Massachusetts (REC), the Worcester Regional Chamber of Commerce, and WCFB made possible by the generous support of the Health Foundation of Central Massachusetts. The Food Hub fuses these partner organizations’ respective missions to collectively build healthy, sustainable, and just communities.

This Operations Associate position will have primary responsibility for fulfilling the day-to-day fresh produce pickup and delivery activities of the Food Hub.

This position is part-time and the work schedule will be variable as the demands of the role increase or decrease according to the growing season.  We anticipate that the schedule will be approximately 10 hours per week to start, increasing to approximately 20-22 hours during the busiest season June through November.  This position is grant-funded; currently, funding is secured for the Calendar Year of 2017.

RESPONSIBILITIES:

  • Operate refrigerated box truck to pick up and deliver food; follow daily pickup and delivery instruction from Warehouse and Facilities Manager; follow all WCFB and Food Hub policies and procedures related to truck operation and food handling; complete timely and accurate records of food pickup and delivery; maintain truck log book; perform truck inspections; report any truck maintenance issues to Warehouse and Facilities Manager.
  • Safely operate and maintain warehouse equipment, including forklift and pallet jack, reporting any issues to the Warehouse and Facilities Manager.
  • Follow all WCFB and Food Hub policies and procedures related to all aspects of food handling.
  • Maintain temperature, sanitation, and other logs required per WCFB policies and procedures and by outside agencies, reporting any issues to the Warehouse and Facilities Manager.
  • Perform quality control check of food.
  • Participate in inventory related tasks.
  • Conduct oneself in accordance with the positive image of WCFB and the Food Hub with all vendors, staff, volunteers, donors, and visitors.
  • Perform occasional tasks as assigned by the Warehouse and Facilities Manager, which may include:
    • Act as back-up and perform required duties in the event of the absence of other Operations Associates, as assigned by the Warehouse Manager
    • Facility maintenance duties
    • Count, stack, store, and tag donated product; rotate stock on floor, freezer and cooler
    • Complete timely and accurate records of product donations and agencies receiving product
  • Perform other duties as assigned by the Warehouse and Facilities Manager, or as required to fulfill the operational needs of the Food Hub.

QUALIFICATIONS:

  • Commitment to WCFB’s mission
  • Warehouse and driving experience preferred, but not required
  • Must meet MA Department of Transportation physical exam requirements, have a valid MA license, and possess and maintain a safe driving record. Position does not require Commercial Driver’s License
  • Forklift and ServSafe Food Safety certification (training provided by WCFB)
  • Effective organizational, communication and interpersonal skills
  • Ability to work both independently and in a team environment
  • Basic computer skills required
  • Ability to work on feet for long periods and to lift 50 pounds required

APPLICATION INSTRUCTIONS:

Please send resume and cover letter to jobs@foodbank.org with the subject line “Operations Associate”.  No phone calls, please.

Warehouse and Facilities Manager

DESCRIPTION:

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 6 million pounds of perishable and non-perishable food and distributes it through a network of 128 Partner Agencies, including food pantries and community meal programs, trains Partner Agencies in food safety, and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

WCFB’s Warehouse and Facilities Manager is responsible for overall leadership, planning, and day-to-day operation of the Food Bank warehouse and facilities to fulfill the mission of the Food Bank. This position supervises a team of Operations Associates to perform all functions related to safe and efficient warehouse activities.

RESPONSIBILITIES:

1. Supervise team of Operations Associates, including:

    • In collaboration with the Director of Operations, manage the recruitment and selection of Operations Associates candidates
    • Provide on-boarding and orientation for newly employed Operations Associates
    • Actively monitor performance of Operations Associates including job skills, attendance, accuracy, professionalism, customer service, and safety
    • Coordinate professional development opportunities for Operations Associates.
    • Ensure adherence to WCFB policies, procedures, and practices of all Operations Associates
    • Provide or facilitate training for Operations Associates
    • Provide ongoing feedback as well as scheduled performance evaluations for Operations Associates
    • Take disciplinary action as needed and warranted; in collaboration with the Director of Operations, manage the corrective action or dismissal of Operations Associates as appropriate
    • Execute scheduling of Operations Associates shifts for appropriate warehouse and driver duties, and ensure compliance
    • Facilitate DOT physicals for Operations Associates at hire and annually

2. Mange and supervise the day-to-day operations of all warehouse activities including:

    • Responsible for opening and closing the warehouse daily, including performing a daily inspection
    • Responsible for active management of all product receiving, sorting, quality control, and distribution activities
    • Schedule receiving deliveries (or pick-ups) toward efficiency and adequate product inventory
    • Respond to food safety recalls affecting WCFB inventory according to WCFB policies and industry best practices
    • Ensure that Partner Agencies are able to successfully pick-up product by ensuring that stock is rotated and organized, equipment is safe and operable, and the warehouse is adequately staffed
    • Ensure proper use of appropriate food handling equipment by all warehouse staff
    • Respond to and generate daily correspondence and record keeping as required
    • In cooperation with other Operations staff, oversee and help coordinate volunteers and their activities within the warehouse
    • Execute monthly, quarterly, and annual warehouse inventory, receipt, and distribution reporting

3. Facilities:

    • Responsible for the overall safety and maintenance of the Food Bank facility, warehouse, and equipment. Responsible for all associated vendor management.
    • Responsible for active management of the facility including daily walkthroughs, and monthly facility self-inspections
    • In collaboration with the Director of Operations, maintain the Master Facility and Preventive Maintenance Plan; ensure all activities within the plan are executed within the specified timeframe
    • Responsible for ensuring that check-out is operated by trained staff and that all Partner Agency Representatives in the facility abide by Food Bank policies, rules, and regulations
    • Monitor the facility, warehouse, and equipment for any needed repairs or unscheduled maintenance and respond as needed
    • Liaise with facility vendors and contractors, and maintain accurate vendor records
    • Actively participate in the WCFB Building Committee

4. Food Safety:

    • Maintain warehouse, facility, and all related practices in a manner that ensures the safety of all food stored and distributed by the food bank
    • Responsible for obtaining and maintaining ServSafe for Managers certification; also facilitate same training for all Operations Associates
    • Actively participate in WCFB efforts toward successful third party food safety inspections

5. Inventory Control:

    • Responsible for ensuring that inventory best practices are followed, including rotation (First-In, First-Out), accurate data entry, cycle counts, physical counts, and verification of quantity and quality of products at receipt and at distribution
    • Oversee quality control and product rotation for dry, cooler, and frozen products stored at both on-site and off-site locations
    • Strive for inventory accuracy and is responsible for corrective action related to inventory inaccuracies

6. Product ordering/acquisition and distribution

    • In collaboration with Director of Operations, perform product orders for food available through state and federal food assistance programs
    • In collaboration with other Operations staff, respond to product donation offerings by determining appropriateness of the product and either accepting or declining donations as appropriate
    • In collaboration with community partners and Director of Operations, manage receipt and distribution of locally-grown, donated produce
    • Arrange transportation for outgoing product as needed
    • Actively participate in product allocation activities to ensure equitable and efficient distribution of product to Partner Agencies

7. Management of WCFB fleet of refrigerated trucks (currently 4), including:

    • Coordinate on-time vehicle registrations and inspections
    • Schedule and coordinate preventive maintenance, cleaning, and repairs
    • Manage all route and driver scheduling
    • Coordinate routine DOT physicals for all approved drivers
    • Actively manage any problems as they arise, including route re-scheduling, ensuring emergency repairs are completed efficiently, and communication with team and supervisor

8. Reporting:

    • Execute and/or oversee warehouse-related required reporting, including to Feeding America (i.e. Quarterly Pulse Report) and others as required by contractual obligations
    • Ensure that this reporting is completed on-time, with precision

Other

    • Represent WCFB at local or regional meetings as needed
    • Respond to requests for information, reports, etc. as needed
    • Perform other operations-related duties as assigned

QUALIFICATIONS:

Minimum:

  • Commitment to Food Bank’s mission
  • Strong supervisory experience, with demonstrated ability to lead a team and manage challenging supervisory situations
  • Associate’s Degree or higher
  • Strong interpersonal skills, including the ability to work collaboratively as part of a team as well as individually
  • Enthusiasm and a positive attitude
  • Familiarity with facility maintenance and vendor management
  • Warehouse and inventory experience
  • Effective organizational, communication, and customer service skills
  • Ability to handle multiple tasks and meet deadlines
  • Familiarity with Microsoft Office and inventory software
  • Ability to lift 50 lbs. safely and comfortably
  • Ability to work in temperature extremes (this is a working position in a semi-climate controlled environment)
  • Valid driver’s license
  • Willingness to occasionally travel locally or nationally for meetings and as needed for national conference(s)

Preferred:

  • 5+ years supervisory experience
  • Warehouse and/or facility management experience
  • Experience with forklift and other warehouse equipment operation
  • Strong food safety experience, including certification in ServeSafe Food Safety (to be provided by Food Bank if needed)
  • We strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and people who have experienced poverty to apply

APPLICATION INSTRUCTIONS:

Please send resume and cover letter to jobs@foodbank.org with the subject line “Warehouse and Facilities Manager”. No phone calls, please.