The Basics  

Where is WCFB located?

WCFB is conveniently located at 474 Boston Turnpike (Route 9 East) in Shrewsbury, MA, adjacent to Buffalo Wild Wings. Please visit our Contact Us page for more information.

What are the WCFB hours of operation?

WCFB Administrative Offices are open weekdays from 7:45am – 4:15pm. The warehouse is open weekdays from 8:00am – 3:30pm, except the last business day of each month when the warehouse is closed for inventory.

What is WCFB’s mission statement?

WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. Learn more on our About Us page.

Who is on the WCFB Board of Directors?

Please see a full list on our Staff & Board page.

I’m a student interested in doing a project about WCFB or hunger in Worcester County. Who can I contact?

Thanks for your interest. First, browse our website to see if the info you need is already here. Then, please visit our Contact Us form to get in touch with WCFB. Please note that October, November and December are extremely busy and we may be unable to accommodate your request during that time. When contacting us, be sure to allow at least 2-3 weeks before your project due date.

  Partner Agencies and Food Assistance  

What is a Partner Agency?

WCFB partners with food pantries, community meal programs, and shelters to distribute food to thousands of children, adults, and seniors who are struggling with food insecurity in Worcester County. Those are our Partner Agencies. Food is donated to WCFB and made available to our Partner Agencies across the region.

How can I learn more about my organization becoming a WCFB partner agency?

Please visit our Partner Agencies page for more information on who is eligible and how to apply.

Where can I go to receive food assistance?

Please use our Agency Locator to find a food pantry or community meal program in your community.

What are food pantries and community meal programs, and what is the difference?

Food pantries and community meal programs both assist families and individuals who are in need of immediate food assistance. Food pantries provide people with groceries to be prepared at home at no cost. Community meal programs serve prepared meals in a communal setting at no cost. To find a food pantry or community meal program in your community, please use our Agency Locator.

What is the Supplemental Nutrition Assistance Program (SNAP)?

Formerly known as Food Stamps, SNAP offers nutrition assistance to eligible, low-income individuals in the form of an EBT card that can be used to purchase food at supermarkets and farmers markets. Learn more on our Additional Food and Nutrition Assistance page.

How do I find out if I’m eligible to receive Supplemental Nutrition Assistance Program (SNAP) benefits?

Please visit our Additional Food and Nutrition Assistance page and read about Project Bread’s Food Source Hotline.

  Donate Funds  

How much of my donation goes directly towards WCFB’s mission?

WCFB is proud that 95% of all donated resources go directly towards creating a hunger-free community.

Can I make a gift in honor or in memory of someone?

Absolutely. Please visit our Donate Funds page for more information about making a tribute or memorial gift.

I’m interested in holding an event to raise funds for WCFB. Where do I start?

Thanks so much for thinking of us. Please Contact Us to discuss your event plans and any support we might be able to provide.

How do I remove my name from your mailing list?

We’re happy to update your preferences in our database. Whether you’d like to receive less mail or no mail, please Contact Us and we’ll take care of it.


Does WCFB offer both individual and group volunteer opportunities?

Yes, when available, WCFB offers opportunities for both individual and group volunteers.

What is required for me to volunteer at the WCFB?

In order to provide a meaningful volunteer experience, WCFB requires that individual volunteers sign up for a recurring two hour time slot once per week on the same day each week. In addition, volunteers are required to attend an orientation in advance of their first shift.

Is there a minimum age for volunteering at the WCFB?

Yes. Volunteers need to be 13 years old. Volunteers 13 through 15 years old must be supervised by an adult. Volunteers 16 years and older can volunteer by themselves.

Do you accept court-ordered community service?

No, tWCFB cannot sign off on any hours that are needed for court-ordered community service.

  Donate Food  

Does WCFB accept walk-in or anonymous food donations?

Yes, WCFB accepts walk-in or anonymous food donations. Please be sure to deliver your donation during our delivery hours of 8:00am to 3:30pm, Monday through Friday (excluding holidays). If you have any questions please contact WCFB prior to your drop-off.

How do I go about holding a food drive to benefit WCFB?

Thank you so much for supporting WCFB. All the food drive information is located on our Donate Food page including a list of recommended items.

When is the best time of year to hold a food drive?

January through September is a great time of the year to hold a food drive. Many food drives happen during the holiday season from October to December, but hunger is a year-round struggle for our neighbors. Food drive donations are especially important to us over the summer months.

Does WCFB pick up food drive donations?

WCFB does not pick up food drive donations. Please plan to deliver your food donations directly to WCFB. We’ll be happy to help you unload.

How does a food business, such as a restaurant, supermarket, food manufacturer, or farm go about donating food product to WCFB?

Please Contact Us to speak to our warehouse and facility manager.


What is advocacy?

Advocacy is speaking up to change public policy and public opinion.   Anti-hunger advocacy is actively demonstrating your commitment to food justice by working to eliminate barriers to food security. Or it’s working to help improve programs that reach people struggling with hunger. Examples of anti-hunger advocacy include:

  • Legislative advocacy that seeks to protect and/or expand access to SNAP through the federal Farm Bill
  • Administrative advocacy aimed at monitoring the implementation of public policies and ensuring government accountability such as the Massachusetts Department of Transitional Assistance
  • Outreach campaigns such as the Earned Income Tax Credit
  • Public education efforts that focus the attention of the public, policymakers and the media on the problem of hunger such as legislative breakfasts and letters to the editor
  • Collecting, reporting, and disseminating data on the extent and causes of hunger
  • Community organizing and other efforts that demonstrate solidarity with people affected by hunger to develop solutions to hunger and win policy change through collective action such as testifying at a hearing before a government committee on a legislative bill

Please visit our Advocacy Page for more information.

Why is advocacy important?

Advocacy is important because it serves as the foundation of WCFB’s mission. We will only succeed in ending hunger in Worcester County when we create and support systemic change. Start by reading WCFB’s Advocacy Page.

How can I get involved in advocacy?

Anyone can be an advocate. The first step is to learn more by being informed and educating yourself about the problem of hunger.  Start by reading WCFB’s Hunger in Worcester County and Advocacy Page.  You can engage family, friends, neighbors, and co-workers to also learn more.  You can also help others by sharing your story of what it means to struggle with food insecurity. Share Your Story. Advocates broaden awareness, engagement, and dispel the myths that “hunger doesn’t happen here” or “hunger is related to making poor choices.”  An important advocacy message is that hunger in Worcester County, in Massachusetts, and in America is a serious but solvable problem, and that every action makes a difference.  Together we can collectively amplify common messages that make people believe that “hunger is real, hunger is solvable, and action matters.”

  Hunger in Worcester County  

What is food security?

Food security refers to a household’s physical and economic access to sufficient, safe, and nutritious food that fulfills the dietary needs and food preferences of that household for living an active and healthy life.

What is low food security?

According to the USDA, households with low food security make up about two-thirds of food-insecure households. These households manage to get enough to eat, but reduce the quality, variety, or desirability of their meals to do so. Members of these households are at elevated risk for a number of problematic health and developmental conditions, but because they do not substantially reduce the amount of food they eat, they are not likely to suffer from hunger in the sense of the uneasy or painful sensation caused by lack of food.

What is very low food security (a.k.a. hunger)?

According to the USDA, households with very low food security – the more severe condition – make up about one-third of food-insecure households. In these households, at least some members reduce the amount of food they eat below usual levels and below the amount they consider appropriate. In most of these households, the adult respondent reports that in the past 12 months he or she was hungry and did not eat because there wasn’t enough money for food. If these conditions extend to children, the household is classified as having very low food security among children, the most severe range of food insecurity.

Please visit our Hunger in Worcester County Page for more information.

How is hunger measured?

USDA monitors the extent and severity of food insecurity in U.S. households through an annual, nationally representative food security survey sponsored by USDA’s Economic Research Service. The survey is conducted as an annual supplement to the monthly Current Population Survey (CPS) conducted by the Census Bureau for the Bureau of Labor Statistics. The CPS provides data for the Nation’s monthly unemployment statistics and annual income and poverty statistics. In December of each year, after completing the labor force interview, about 45,000 households respond to the food security questions and to questions about food spending and about the use of Federal and community food assistance programs such as food pantries. The households interviewed in the CPS are selected to be representative of all civilian households at State and national levels.

The food security status of each household lies somewhere along a continuum extending from high food security to very low food security. Placement on this continuum is determined by the household’s responses to a series of questions about behaviors and experiences associated with difficulty in meeting food needs. The questions cover a wide range of severity of food insecurity. For more information on how USDA measures food insecurity, visit Food Security in the U.S.

Each year, USDA publishes a report that presents statistics from the survey covering households’ food security, food expenditures, and use of food and nutrition assistance programs. The most recent publication is Household Food Security in the United States in 2014.

How does the federal government measure poverty?

There are two slightly different versions of the federal poverty measure: the poverty thresholds and the poverty guidelines.

The poverty thresholds are the original version of the federal poverty measure. They are updated each year by the Census Bureau. The thresholds are used mainly for statistical purposes — for instance, preparing estimates of the number of Americans in poverty each year. (In other words, all official poverty population figures are calculated using the poverty thresholds, not the guidelines.)

The poverty guidelines are the other version of the federal poverty measure. They are issued each year in the Federal Register by the Department of Health and Human Services (HHS). The guidelines are a simplification of the poverty thresholds for use for administrative purposes — for instance, determining financial eligibility for certain federal programs such as the Supplemental Nutrition Assistance Program or SNAP, formerly known as Food Stamps.

The poverty guidelines are sometimes loosely referred to as the “federal poverty level” (FPL). Key differences between poverty thresholds and poverty guidelines are outlined in this table: Frequently Asked Questions (FAQs). See also the discussion of this topic on the Institute for Research on Poverty’s web site.

What is the federal poverty level?

The federal poverty level for a family of four in 2015 was $24,250. In Massachusetts, a person working full-time at the current minimum wage of $10 per hour earns $20,800. The minimum wage in Massachusetts rose to $11 per hour on January 1, 2017. A person working full-time for $11 per hour will earn $22,880 a year.

What are the federal nutrition assistance programs?

The Supplemental Nutrition Assistance Program or SNAP, formerly known as food stamps, is the largest federal nutrition assistance program. Between 2008 and 2013, with high unemployment and slow economic growth, the number of people participating in SNAP nationally increased nearly 67% – from 28 million people to 47 million. Other federal nutrition programs include School Breakfast, School Lunch, Child and Adult Care Food, Summer Food Service, the Fresh Fruit and Vegetable Programs and Women, Infant, and Children Nutrition Program (WIC).

Please visit the US Nutrition Assistance Programs Page for more information.

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