Worcester County Food Bank employs a professional staff of 17 people. They are our greatest asset.

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Openings

Please note that this page is regularly maintained and posted positions are not yet filled.

Manager, Worcester Food Policy Council
Administrative Assistant
Information Technology Coordinator

Manager, Worcester Food Policy Council

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 131 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Job Summary

The Worcester Food Policy Council (WFPC) is comprised of community organizations and stakeholders who align with the Council mission to “engage diverse partners to foster a healthy and just food system” for Worcester.  Members of the Council work together collaboratively to: advocate for policies and systems changes to improve our food system; educate our community and policy makers on food systems issues that impact our communities; eliminate inequity as it relates to food access; collaborate to effect a cultural change towards healthy eating; and celebrate our assets, actions and accomplishments.  This full-time position is funded by the Worcester County Food Bank and reports to the Director of Advocacy at the Food Bank.

Responsibilities

Communications:

  • Manage Council communications including phone, email, list serve, Facebook, Twitter and Blog account. Recruit, train and oversee interns as appropriate to support communications.
  • Develop outreach materials that can be used to recruit new members and communicate with policymakers and others including fact sheets and one-pagers about policy initiatives, council overview, etc.

Administration:

  • Provide logistical support to the Steering Committee and all Working Groups, including scheduling and siting meetings, facilitation, note taking, dissemination of notes, and follow-up on action items.

Council Development:

  • Facilitate and oversee the continued development of the Council, in collaboration with the Steering Committee, with a focus on diversifying and growing the Council as outlined in the strategic plan.
  • Update all guiding documents and work plans for the Council annually.
  • Identify further opportunities for the development of the Council, including educational opportunities, relevant readings, presentations, or trainings.
  • Attend meetings of other food policy councils in Massachusetts as needed.
  • Serve as resource for other groups in Worcester County interested in establishing a policy council in their area.

Community Outreach:

  • Represent the Council in the Worcester community as well as at events, conferences, etc.
  • Attend appropriate coalition meetings to represent the mission of the Council, build relationships, and seek collaboration on shared vision and mission.
  • Engage community leaders and members through one-on-one meetings, group meetings, and presentations.
  • Engage appropriate public officials, community based organizations and neighborhood groups in Council work.
  • Foster positive, inclusive relationships with current partners and identify opportunities for additional collaboration and outreach/engagement.

Research:

  • Stay abreast of current issues in food systems, anti-hunger, food justice, public health, and relevant policy.
  • Research work of other policy councils around the Country to maintain up-to-date knowledge of best practices, successes, and challenges.
  • Collaborate with area Universities on research projects that could benefit the work of the Council.

Policy Development:

  • Facilitate the development of appropriate policy agenda and platforms for the Council.
  • Draft appropriate policy recommendations and model ordinances for advocacy to the City of Worcester.

Policy Advocacy:

  • Advocate for appropriate federal, state and local policy to further the mission of the Council.
  • Distribute action alerts to the community via electronic communication and social media for the purpose of engaging in the policy process.

Qualifications

Two to four year degree and 3-5 years of relevant experience in project or program management. Knowledge and understanding of and commitment to food systems, food security, food justice, public health, and health equity.  Experience working with coalitions and diverse groups of stakeholders.  Experience working by committee, as well as the ability to work independently with a high level of self-management.  Valid MA driver’s license and reliable transportation.  Some local and regional travel and night and weekend hours may be required infrequently.  Enthusiasm and a positive attitude.

Strong skills in the following areas:

  • Leadership, self-motivation, and the ability to work cooperatively with a variety of stakeholders.
  • Organizing, networking, collaboration, and community relations.
  • Verbal communication and professional writing.
  • Intercultural and interpersonal communication skills; bilingual skills a plus.
  • Technology including email, social media, Microsoft Office; and experience or willingness to learn to use applications such as SurveyMonkey, MailChimp, WordPress, etc.

Application Instructions

Interested and qualified applicants should email cover letter and resume to jobs@foodbank.org.  Please use “Worcester Food Policy Council Manager” as the subject of the email. No phone calls please.

Administrative Assistant

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 131 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Job Summary

WCFB’s Administrative Assistant is responsible for providing office administration, as well as administrative support to the Executive Director and Management Team. This position provides excellent customer service to internal and external audiences through performing a variety of administrative tasks. This is a full-time position reporting to the director of development.

Responsibilities

  • Overall administrative support:
    • Answer and direct incoming calls to appropriate personnel. Provide callers with information on the organization including address, directions or services. Take and deliver messages. Exemplify the organizational values of service, respect, and urgency.
    • Demonstrate a professional demeanor in all interactions with colleagues, visitors, volunteers, Board members, donors, and Partner Agency representatives. Welcome visitors, determine the nature of business and announce visitor to appropriate staff member. Assist individuals in need of food assistance to receive an emergency food box immediately and/or find the Partner Agency closest to them.
    • Assist in planning and staffing internal and external events, including but not limited to staff milestones or retirements, the annual meeting, network meetings, etc.
    • Maintain office supplies, including ink and toner, WCFB letterhead, and envelopes. Coordinate ordering for all office supplies and letterhead.
    • Maintain a supply of greeting cards for a variety of occasions and coordinate staff signatures for birthday cards, as well as other special occasions as needed.
    • Work with IT Coordinator to schedule and manage IT vendors as needed and train or assist staff in using office technology, including phones, computers, copier/printer, email, etc.
    • Scan and record all non-donation checks.
    • Distribute mail to mailboxes.
    • Update and coordinate document management system as specified in the Document Retention and Destruction Policy.
  • In support of the executive director, perform a variety of regular administrative tasks, including:
    • Schedule appointments, meetings, and assist with travel arrangements
    • Take messages and check voicemail, draft letters and emails
    • File documents, prepare and/or photocopy meeting materials, take meeting notes
    • Mail accounts payable checks, assist with preparation and distribution of payroll
  • In support of the executive director and human resources consultant, perform administrative tasks related to human resources, including:
    • Maintain staff contact information
    • Update the master list of annual holidays and closings
    • Coordinate collection of forms for annual enrollment periods
  • In support of the management team, perform administrative tasks as needed for senior managers, including:
    • Stuff, seal and post mailings
    • Draft letters and emails
    • Take and distribute meeting notes
    • Organize and maintain hard copy and electronic files
  • In support of the board of directors:
    • Prepare and distribute meeting agendas and materials
    • Prepare the meeting room, name tents, and purchase and setup refreshments for meetings
    • Attend board meetings, take and distribute meeting minutes
    • Update the board meeting calendar
    • Support board members on an as needed basis.
  • Be responsible for look and feel of the administrative offices, conference rooms and staff kitchen, including being the primary liaison with the cleaning and paper recycling vendors, and watering plants, keeping shared spaces and surfaces clean and organized, etc.
  • Schedule coverage for roles when in a meeting or out of the office and maintain checklist of key tasks for coverage.
  • Participate in or lead special projects as needed and perform other tasks as assigned.
  • Perform all tasks in a timely and efficient manner, with excellent attention to detail and a high level of customer service.

Qualifications

  • Associate’s degree or equivalent experience
  • Proficiency in Microsoft Word, Excel and Power Point
  • Capable of handling sensitive and confidential information in a discreet and professional manner
  • Highly organized
  • The ideal candidate will have experience in an office environment and/or supporting a senior manager, show a passion for Worcester County Food Bank’s mission, have experience creating systems of organization that work, and be a people-person who is proactive, hard-working, trustworthy, and patient.
  • Occasional nights and weekends required

Application Instructions

Interested and qualified applicants should email cover letter and resume to jobs@foodbank.org.  Please use “Administrative Assistant” as the subject of the email. No phone calls please.

Information Technology Coordinator

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 138 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Job Summary

WCFB’s Information Technology Coordinator is a part-time (20 hrs/week) position reporting to the Director of Operations. The position serves as the link between external IT support and vendors, and is responsible for working with and maintaining databases and applications that are used by operations and fundraising staff in daily work. A priority for this position is providing excellent customer service to internal and external audiences through a variety of tasks.

Responsibilities

  • Work closely with Director of Operations and Warehouse and Facilities Manager on all IST-related projects and tasks, including food distribution reporting and overall Ceres Navision applications.
  • Serve as primary liaison between WCFB and our technology vendors, including those for IST support, inventory software, print/copy services, phone services, and email support. Monitor performance of the various IST vendors according to the terms of the agreements in force.
  • Work closely with Director of Development on fundraising reporting and overall Donor Perfect maintenance.
  • Provide general support to WCFB staff on the use of software and hardware. Coordinate additional support from vendors as needed.
  • Participate in or lead special IST projects as needed.
  • Generate reports and manage data, including data for periodic reporting and for hunger-related study projects.
  • Partner with hiring managers to assign and deploy computer and information resources to new hires and to decommission past employees in a timely manner. Provide IST orientation for new hires, and coordinate additional training as needed.
  • Provide IST-related communication and updates to all WCFB staff.
  • Create and maintain clear and accurate operations documents/procedures for reference purposes.
  • Create and maintain plans, drawings, and descriptions of physical layout of wiring, networks, VPNs, servers, telephone resources, etc.
  • Perform other tasks as assigned.
  • Perform all tasks in a timely and efficient manner, with excellent attention to detail and a high level of customer service.

Qualifications

  • Associate’s Degree in computer or information technology, or equivalent experience.
  • 2-3 years work experience, preferably in the human service and/or computer technology field.
  • Practical experience with database applications
  • Effective interpersonal and communication skills; a team player.
  • Ability to work rare evenings or weekends

Application Instructions

Interested and qualified applicants should email cover letter and resume to jobs@foodbank.org.  Please use “IT Coordinator” as the subject of the email. No phone calls please.