Worcester County Food Bank employs a professional staff of 17 people. They are our greatest asset.

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Openings

Please note that this page is regularly maintained and posted positions are not yet filled.

Director of Operations
Operations Associate
Operations Associate/Customer Service
Database Applications Manager
Development and Communications Associate – Temporary

Director of Operations

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 138 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Job Summary

The Director of Operations provides strategic leadership, as well as day-to-day support for all aspects of WCFB’s core operations, including food collection and distribution, agency relations, volunteer management, and database applications. This is a full-time senior management position reporting to the Executive Director.

Responsibilities

  • Supervises Warehouse and Facilities Manager, Database Applications Manager, Agency Relations Coordinator and Operations Associate. These staff positions directly oversee WCFB organizational goals and core competencies in food sourcing, handling, inventory, and distribution; customer service; volunteer management; and compliance. Promotes a culture of integration and coordination among staff. Ensures that the responsibilities and accountability of staff members are defined and understood and coaches staff in areas requiring improvement.
  • Guides and directs management of all aspects of daily operations ensuring efficient, effective, and equitable use and distribution of WCFB resources and optimal service to food donors, Partner Agencies, and volunteers. Develops and implements procedures to promote appropriate communication and facilitate information sharing within the organization.
  • In collaboration with Warehouse and Facilities Manager maintains the Master Facility Plan in conjunction with the Building Committee; oversees maintenance and renovation and repair projects for the building and property including facilitation of scheduling and communication to staff, Partner Agencies, and volunteers.
  • Establishes and implements operating policies consistent with best practices. Works with management to maintain a sound organization and establish and uphold policies consistent with WCFB mission.
  • In partnership with staff, measures and evaluates the results of WCFB operations and regularly reports these results to the Executive Director and Board of Directors. Recommends changes as necessary to improve operations.
  • Ensures that all operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. Ensures compliance with Feeding America guidelines including completion of annual Network Activity Report and bi-annual Feeding America compliance audit. In collaboration with Warehouse and Facilities Manager maintains and documents food safety procedures according to the standards of AIB (American Institute of Baking).
  • In collaboration with the Database Applications Manager, gather data on food distribution and poverty in Worcester County for the annual Reach Analysis report to ensure equitable distribution of food resources within the cities and towns of Worcester County.
  • Participates along with the Executive Director, Director of Development, Board of Directors and staff in the formulation and implementation of budgets, strategic plans, structures, and processes necessary to manage WCFB operations in support of its mission. Develops and coordinates plans for ongoing evaluation and enhancement of operations. Provides leadership to the Board of Directors in partnership with senior staff.
  • Other duties as assigned by Executive Director.

Qualifications

  • Bachelor’s Degree with 6 to 8 years of strong management and supervisory experience.
  • Outstanding leadership ability and communication skills.
  • Strong attention to detail.
  • Strong computer skills with the ability to read, analyze, and interpret documents including financial reports and legal documents.
  • Ability to respond to inquiries or concerns from food donors, Partner Agencies, volunteers, regulatory agencies and members of the community.
  • Ability to effectively present information to WCFB staff, Board of Directors, Partner Agencies, volunteers, and food donors, with an understanding of and commitment to the WCFB mission.
  • Occasional evening hours for WCFB Board Meetings and Network Meetings.
  • Some local and regional travel required for meetings.

Application Instructions

Please send resume and cover letter to jobs@foodbank.org with the subject line “Director of Operations”.  No phone calls please.

Download Job Description: Director of Operations

Operations Associate

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects and inspects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 131 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Description

The WCFB is currently hiring a full-time Operations Associate. The Operations Associate reports to the Warehouse and Facilities Manager and works in cooperation with other Operations Associates in completing the day-to-day responsibilities of the Worcester County Food Bank warehouse.

Responsibilities

  • Load and unload product deliveries. Receive, weigh and count incoming food donations
  • Perform quality control check of donated product, including sorted salvage
  • Count, stack, store and tag donated product; rotate stock on floor, freezer and cooler
  • Safely operate and maintain warehouse equipment, including forklift and pallet jack, reporting any issues to the Warehouse and Facilities Manager.
  • Maintain temperature, sanitation and other logs required by outside agencies, reporting any issues to the Warehouse and Facilities Manager
  • Act as a contact for and provide direction to warehouse volunteers
  • Assist with orientation, training, and retention of warehouse volunteers
  • Maintain the volunteer break and sorting areas in a safe and clean manner
  • Perform inventory related tasks
  • As needed, pick up food donations and deliver agency food orders using Food Bank truck; maintain truck log book; perform truck inspections; report any truck maintenance issues to Warehouse and Facilities Manager
  • Report any issues with volunteers and visitors, including safety concerns, to the Warehouse and Facilities Manager.
  • Perform facility maintenance duties as assigned by Warehouse and Facilities Manager
  • Work with the Warehouse and Facilities Manager and other Operations Associates to ensure timely, complete, and accurate records of product donations and agencies receiving product
  • Provide support for private or corporate food drives in cooperation with other Food Bank staff
  • Act as back-up and perform required duties in the event of the absence of other Operations Associates, as assigned by the Warehouse Manager
  • Conduct oneself in accordance with the positive image of the Worcester County Food Bank with all staff, agencies, volunteers, donors, and visitors
  • Perform other duties as assigned by the Warehouse and Facilities Manager
  • Alter scheduled hours or work additional hours to meet the needs of WCFB. Occasional evening/weekend work required.

Qualifications

Warehouse and driving experience preferred, but not required. Must meet MA Department of Transportation physical exam requirements, have a valid MA license and maintain a safe driving record. Forklift and ServeSafe Food Safety certification – training provided by the Food Bank. Effective organizational, communication and interpersonal skills. Ability to work both independently and in a team environment. Basic computer skills required. Commitment to Food Bank’s mission. Ability to work on feet for long periods and to lift 50 pounds required. Position does not require Commercial Driver’s License.

Application Instructions

Interested and qualified applicants should complete and submit an employment application. Applications are available for pick up, completion and drop off at WCFB, 474 Boston Turnpike (Route 9), Shrewsbury, MA 01545 weekdays between the hours of 8 am and 4 pm. Applications are also available here: 2015 Application Form or via email to jobs@foodbank.org. No phone calls, please.

Operations Associate/Customer Service

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects and inspects over 5 million pounds of donated perishable and non-perishable food and distributes it through a network of 131 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Description

The WCFB is currently hiring a full-time Operations Associate/Customer Service. The Operations Associate/Customer Service will report to the Warehouse and Facility Manager and will work in cooperation with other Operations Associates in completing the day-to-day responsibilities of the Worcester County Food Bank warehouse.

Responsibilities

  • Provide a high level of customer service support to Partner Agency representatives as they pick up donated food at the Food Bank
  • Weigh and/or count food product. Verify the accuracy of product and quantities utilizing printed and written reference materials.
  • Use computer-based system to enter product and quantity data and generate invoices
  • Ensure compliance with WCFB safety policies by Partner Agency representatives while they are in warehouse facility
  • Enter data and generate reports using inventory control system
  • Collaborate with Agency Relations Coordinator in providing assistance to Partner Agencies concerning their food programs
  • Work with other Operations Associates to stock and tag product on the warehouse floor
  • Work with Warehouse and Facility Manager and the other warehouse associates to ensure complete and accurate records of products received, distributed and discarded. Perform month-end closeouts and inventories.
  • Assist in the maintenance of the warehouse in a neat, sanitary and safe manner, report any maintenance and safety issues to Warehouse and Facility Manager
  • Perform all other customer service and warehouse related duties as assigned by the Warehouse and Facility Manager
  • Assist with orientation, training, retention and supervision of warehouse volunteers
  • Perform quality control check of donated product, including sorted salvage
  • Perform facility maintenance duties as assigned by the Warehouse and Facility Manager
  • Provide support for private or corporate food drives in cooperation with other WCFB staff
  • Alter scheduled hours or work additional hours to meet the needs of WCFB. Occasional evening/weekend work required.
  • Perform required duties in the event of the absence of other warehouse associates as assigned by the Warehouse and Facility Manager

Qualifications

Customer service experience required. Basic computer skills and willingness to learn inventory tracking system required. Effective organizational, communication, and interpersonal skills. Ability to handle multiple tasks and meet deadlines. ServSafe Food Safety certification – training provided by WCFB. Ability to work on feet for long periods and lift 50 pounds required. Must meet MA Department of Transportation physical exam requirements, have a valid MA license and maintain a safe driving record. Commitment to Food Bank’s mission.

Application Instructions

Interested and qualified applicants should complete and submit an employment application. Applications are available for pick up, completion and drop off at WCFB, 474 Boston Turnpike (Route 9), Shrewsbury, MA 01545 weekdays between the hours of 8 am and 4 pm. Applications are also available here: 2015 Application Form or via email to jobs@foodbank.org.  No phone calls, please.

Database Applications Manager

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 138 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Description

The Database Applications Manager is a full-time, hands-on individual contributor position that reports to the Director of Operations. The position has two main areas of focus: first, is working with and maintaining databases and applications that are used by operations and fundraising staff in daily work. The second area is overall planning, organizing and execution of all IT functions that include the support and maintenance of the existing infrastructure of hardware and software, as well as the development of new technical solutions. The Database Applications Manager will query databases, assess functionality, troubleshoot issues, and design and generate management reports.

Responsibilities

  • Manage all information technology-related applications.
  • Manage and administer the virtual and physical server hardware and applications.
  • Work closely with Director of Operations and Operations Associates on food distribution reporting and overall Ceres Navision applications.
  • Work closely with Director of Development and Administrative Assistant on fundraising reporting and overall Donor Perfect applications.
  • Troubleshoot and diagnose hardware and application issues.
  • Generate reports and manage data for organization and hunger-related study projects.
  • Provide technical support and training to WCFB staff on the use of software and hardware.
  • Configure hardware, install software and insure that appropriate systems upgrades are complete.
  • Recommend purchases and develop plan for ongoing maintenance of computer network hardware and software.
  • Serve as WCFB liaison to hardware and software vendors.
  • Manage IT help desk program to provide optimal services to WCFB staff.
  • Manage IT network security, WI-FI, and data backup programs.
  • Provide customer service to WCFB’s diverse stakeholders.
  • Participate in WCFB events as needed and requested by supervisor.
  • All other duties as assigned by supervisor.

Qualifications

  • B.A. or equivalent experience.
  • 3-5 years’ work experience, preferably in the human service field.
  • Practical experience with database applications such as Microsoft Dynamic NAV, Donor Perfect and My SQL.
  • Demonstrated expertise troubleshooting in a Microsoft Windows environment.
  • Interest in and ability to provide technical training.
  • Effective management, interpersonal and communication skills; a team player.
  • Intellectual curiosity about using databases and applications to advance organizational work.
  • Commitment to the Worcester County Food Bank’s mission.

Application Instructions

Please send resume and cover letter to jobs@foodbank.org with the subject line “Database Applications Manager”.  No phone calls please.

Development and Communications Associate – Temporary 2015

Worcester County Food Bank (WCFB) believes that food is a fundamental right of all people and that hunger is an issue of social justice. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. To that end, WCFB annually collects over 5 million pounds of perishable and non-perishable food and distributes it through a network of 138 Partner Agencies, including food pantries and community meal programs; trains Partner Agencies in food safety; and advocates for systemic and sustainable solutions to support children, families, and senior citizens in being more food secure and healthy.

Description

WCFB is only able to carry out good work in support of its mission through the generosity of food and financial donors from across Worcester County and beyond. This summer, WCFB is hoping to learn more about our financial donors in order to better understand who they are, why they give, and what information they want to learn from the organization through the many online and offline communications to them.

Responsibilities

The Development and Communications Associate is a temporary position for 2015, that will be responsible start to finish for creating a donor storybank for Worcester County Food Bank (WCFB). This will involve quickly learning the operations, policies and practices of WCFB with assistance from key staff, creating materials and templates for interviews, reaching out to donors to describe the project and ask for their assistance, holding many meetings or phone calls, recording the key info gleaned from those meetings and phone calls, logging that information in our donor database and creating a comprehensive report for WCFB management to describe the meetings and key findings.

This is a paid part-time position, 20-hours per week for 9-12 weeks (dependent on project completion), with no benefits. Mileage reimbursement for travel is available. Some nights and weekends may be required in order to obtain certain interviews. A flexible schedule and flexible start date can be accommodated.

Qualifications

The ideal candidate will show a passion for Worcester County Food Bank’s mission, have superior verbal and written communication skills, be outgoing and personable, organized, proactive, polite, hard-working and trustworthy. Experience in communications or fundraising is ideal but not required. College and Graduate students are encouraged to apply. Travel is required.

Application Instructions

Please send resume and cover letter to jobs@foodbank.org with the subject line “Development and Communications Associate.” Please include any relevant experience or previous coursework or course projects, scheduling considerations and your preferred start date, if applicable. No phone calls please.